Refund policy
Return & Refund Policy
Last Updated: [02/10/26]
At ICHEVA Health, your satisfaction is important to us. Please read our return policy carefully before making a purchase.
Returns
Due to the nature of health and dietary supplement products, we can only accept returns under the following conditions:
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The item must be unopened, unused, and in its original sealed packaging
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Return request must be made within 14 days of delivery
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Proof of purchase is required
For safety and hygiene reasons, we cannot accept returns on opened or used supplement products.
Damaged or Incorrect Items
If you receive:
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A damaged product
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A defective item
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The wrong item
Please contact us within 48 hours of delivery at:
Include:
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Your order number
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Clear photos of the product and packaging
We will gladly send a replacement or issue a refund after verification.
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Processing time: 5–10 business days
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Shipping fees are non-refundable
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Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
Non-Returnable Items
We do not accept returns for:
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Opened supplements
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Used products
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Sale or promotional items
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Gift cards
Contact Us
If you have any questions about your order, please contact: